Factors to Consider When Picking the Right Physician Answering Service
For a long time now, doctors have relied on Physician answering services as a means through which they can render after-hour support. Currently, the need for physician answering service has been on the rise. Physician answering service is common with large hospitals and nursing care homes. For such large facilities, answering all the incoming calls is not an easy task. The physician answering services, therefore, comes in handy. Typically, a physician answering service involves the use of executives who are assigned with the task of answering calls. Usually, they write down all the details of the calls before forwarding them to a physician.
The use of Physician answering services have also proven to be helpful to other small health organizations and private practice. Although physician answering services have been helpful for many health facilities, the idea of selecting the best service has been a challenge for many. This article highlights some of the tips you ought to consider when choosing a physician answering service.
Firstly, consider the availability of the service. With regard to this, therefore, consider whether the service can be available on a 24/7 basis. By so doing, your clients, customers and patients will be assured of a medical service. Secondly, inquire more about call management. You would not want to frustrate your patients and staff with busy signals and increased hold times. This, in most of the cases, will lower the satisfaction levels of the patients. You will, therefore, need to consider an answering service that can facilitate both inbound and outbound live communication without the need to add more answering staff or telephone lines.
Thirdly, pick a service that offers confidentiality. As aforementioned, the answering executives will receive the calls and write down all the details before forwarding to the physician. Usually, information provided by the patients has to be treated as private and confidential. With regard to this, therefore, select a physician answering service that will offer a completely secure and confidential telephone answering service.
The fourth aspect you will need to consider the pricing plans. Typically, different physician answering plans will come at a different prices. In most of the cases, the number of executives in place will determine the price you get to pay. For example, the price plan for a four patient answering service is different from that of up to eight patients. it is, therefore, essential that you be clear on the kind of plan you want. To determine the kind of answering plan you want, you may, for example, determine the size of your practice or facility. The plan you select should be commensurate with the size of the practice.
Lastly, it is important that you consider professionalism. You would not want to leave all your outbound communication with patients, clients and customers in the hands of unskilled executives. Therefore, pick a service that can offer well-trained executives. Additionally, you will also need to consider aspects to do with attention to the patients. In this case, ensure you get a service that gives the patients the attention they want.